1. Shipping Policy:

1.1 Order Processing:

- Orders are typically processed within 1-2 business days after payment confirmation.

- Shipping times may vary based on the destination and the chosen shipping method during the payment process.

1.2 Shipping Methods:

- Customers can choose from various shipping methods, including standard and expedited options.

- The selected shipping method determines the cost and estimated delivery time.

1.3 Shipping Address:

- Customers are responsible for providing accurate and complete shipping addresses during order placement.

- Changes to the shipping address post-order confirmation may incur additional charges or cause delays.

1.4 Shipping Delays:

- Harman Kardon is not responsible for shipping delays caused by factors beyond our control, such as weather conditions, customs issues, or transportation disruptions.

1.5 Incorrect Shipment:

- If the received items do not match the order, we will promptly process a replacement and send the correct items at no additional cost.

- Please report any discrepancies to us within 3 days of receiving the goods.

1.6 Damaged Goods or Stolen Items:

- If you receive damaged goods, we will assist in directing them to the official service center for prompt repair.

- In case of theft during shipping, we will assist in further investigation and find an appropriate solution for the involved parties.

2. Refund & Return Policy:

2.1 Out of Stock:

- If the ordered items are not available, we will contact you to offer a full refund or suggest similar available products.

- The decision for a refund or replacement will be entirely based on your preference.

3. Exceptions:

3.1 Non-Returnable Items:

- Certain items, such as personalized or opened products within 3 days, may not be eligible for return or refund.

3.2 Unauthorized Sellers:

- Products purchased through unauthorized sellers or channels may not be eligible for refunds.

4. Changes to Terms and Conditions:

4.1 Modification:

- Harman Kardon reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the Harman Kardon website.

4.2 Notification:

- Customers are encouraged to review these terms periodically for any updates.

5. Contact Information

5.1 Customer Service:

- For inquiries regarding shipping and refunds, please contact Harman Kardon Customer Service at [Customer Service Contact Information].

5.2 Service Center:

- You can also contact our official service center at https://imsindo.co.id/service-center/